Terms of Service

Effective Date: April 3, 2026 Last Updated: April 24, 2026

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1. Introduction and Acceptance

Welcome to Backoffice. These Terms of Service (“Terms”) constitute a legally binding agreement between you and UAB Backoffice Solutions (“Backoffice”, “we”, “us”, or “our”), governing your access to and use of the backoffice.lt platform, mobile applications, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

Company Information:

• Legal Name: UAB Backoffice Solutions
• Registration Number: 307630360
• Address: Švitrigailos g. 11K-109, LT-03228 Vilnius, Lithuania
• Email: info@backoffice.lt

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2. Definitions

Term	Definition
Account	Your registered account on the Backoffice platform
Account Holder	The organization or individual who creates an Account and is responsible for payment
Authorized Users	Employees, contractors, or other individuals invited to use the Service by an Account Holder
Content	Data, text, files, documents, images, and other materials uploaded to or created within the Service
Service	The Backoffice workforce management platform, including web application, mobile apps, and APIs
Subscription	The paid plan that grants access to the Service
User	Any individual who accesses the Service, including Account Holders and Authorized Users

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3. User Types and Responsibilities

3.1 Account Holders (Organizations)

If you create an Account on behalf of an organization:

• You represent that you have authority to bind that organization to these Terms
• The organization is the Account Holder and is responsible for all activity under the Account
• You are responsible for ensuring all Authorized Users comply with these Terms
• You are responsible for maintaining accurate Account information
• You are responsible for obtaining appropriate consent from employees for data processing

3.2 Authorized Users (Employees)

If you access the Service as an employee or contractor of an Account Holder:

• Your access is governed by these Terms and any policies set by your employer
• Your employer controls your access and may terminate it at any time
• Some data about your use of the Service will be visible to your employer
• You remain responsible for your own compliance with these Terms

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4. Account Registration

4.1 Eligibility Requirements

To create an Account and use the Service, you must meet all of the following eligibility requirements:

Requirement	Description
Age	You must be at least 18 years old
Legal Capacity	You must have full legal capacity and authority to enter into a binding agreement in your jurisdiction
Lawful Use	You must be able to lawfully use the Service in your jurisdiction; the Service is not available where prohibited by law
No Prior Exclusion	You must not have been previously suspended, removed, or banned from the Service by Backoffice
Business Purpose	The Service is intended for business use; you represent that you are using it for workforce management in a commercial context

4.2 Authority to Bind Organization

If you are creating an Account on behalf of an organization (employer, company, or other legal entity):

• You represent and warrant that you have the legal authority to bind that organization to these Terms
• You represent that you are an authorized representative of that organization (e.g., owner, officer, manager, or authorized agent)
• Upon acceptance, the organization becomes the Account Holder and is bound by these Terms
• If you do not have such authority, you personally accept these Terms and are personally responsible for compliance

Using a corporate email address. If you register using an email address provided by your employer or organization, you are deemed to represent that organization, and your acceptance binds the organization to these Terms.

4.3 Account Information and Accuracy

You agree to:

• Provide accurate, current, and complete information during registration and at all times
• Promptly update your Account information if any changes occur (including company name, address, billing contact, payment information)
• Not misrepresent your identity, organizational affiliation, or authority
• Not use false or misleading information to create an Account
• Not use another person’s or organization’s Account without explicit permission

Verification. We reserve the right to verify the information you provide and to request additional documentation to confirm your identity, authority, or eligibility. Failure to provide requested verification may result in Account suspension.

4.4 Account Restrictions

You may not:

• Create multiple Accounts for the same organization without our prior written consent
• Create an Account using automated means or bots
• Share your Account credentials with unauthorized parties
• Transfer or sell your Account to another party without our consent
• Create an Account if you have been previously banned, unless you have received written permission from Backoffice

4.5 Account Security

You are responsible for:

• Maintaining the strict confidentiality of your login credentials (username, password, API keys)
• All activity that occurs under your Account, whether or not authorized by you
• Notifying us immediately at support@backoffice.lt if you become aware of any unauthorized access or security breach
• Using strong, unique passwords (minimum 12 characters recommended)
• Enabling two-factor authentication (2FA) when available (strongly recommended)
• Ensuring that Authorized Users maintain the security of their own credentials

Compromised credentials. If we have reason to believe your Account credentials have been compromised, we may suspend your Account, require a password reset, or take other protective measures without prior notice.

4.6 Authorized Users

Account Holders may invite Authorized Users (employees, contractors, agents) to access the Service. The Account Holder:

• Is responsible for all actions taken by Authorized Users under the Account
• Must ensure Authorized Users comply with these Terms
• Must obtain appropriate consents from Authorized Users for data processing
• May set permissions and access levels for Authorized Users
• May remove Authorized Users at any time

Authorized Users acknowledge that:

• Their access is controlled by and subject to the Account Holder’s policies
• The Account Holder may access, modify, or delete their data within the Service
• Their access may be terminated by the Account Holder or Backoffice at any time

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5. Subscription and Payment

5.1 Subscription Plans

Access to the Service requires a paid Subscription. Current plans and pricing are available at backoffice.lt/pricing. Features, usage limits, and pricing tiers are described on that page. Free trials, if offered, are subject to Section 5.9.

5.2 Payment Processing

5.2.1 Payment Provider

All payments are processed securely through Stripe, Inc. (“Stripe”). By subscribing to the Service, you agree to Stripe’s terms of service and authorize us to:

• Charge your designated payment method for all applicable fees
• Store your payment credentials with Stripe for recurring billing
• Retry failed payment attempts as described in Section 5.5

5.2.2 Accepted Payment Methods

We accept:

• Major credit and debit cards (Visa, Mastercard, American Express)
• SEPA Direct Debit (for eligible EU customers)
• Other payment methods as supported by Stripe in your region

5.2.3 Currency

• All prices are displayed in Euros (EUR) unless otherwise specified
• If you pay in a different currency, exchange rates are determined by your payment provider
• We are not responsible for exchange rate fluctuations or foreign transaction fees

5.3 Billing Cycle and Auto-Renewal

5.3.1 Billing Periods

Plan Type	Billing Frequency	Billing Date
Monthly	Every calendar month	Anniversary of Subscription start date
Annual	Every 12 months	Anniversary of Subscription start date

5.3.2 Automatic Renewal (Important Notice)

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period unless you cancel before the renewal date. By subscribing, you expressly authorize us to charge your payment method on each renewal date.

Renewal Reminders:

• Annual plans: We will send a renewal reminder email 14 days before renewal
• Monthly plans: We will send a renewal reminder email 7 days before renewal

To Avoid Automatic Renewal:

• Cancel through Account Settings → Subscription → Cancel
• Contact support@backoffice.lt before the renewal date
• Cancellation must be completed before the renewal date; cancellations after billing are subject to Section 5.6

5.3.3 Per-User Pricing Adjustments

If your Subscription is priced per Authorized User:

• Adding users during a billing period will trigger a prorated charge
• Removing users takes effect at the next billing period (no mid-cycle refunds for removed users)
• We may audit user counts and charge for any discrepancies

5.4 Price Changes

5.4.1 Notice Requirements

We may modify Subscription pricing at any time. For price increases:

• We will provide at least 30 days’ advance written notice via email to your Account’s billing contact
• The new pricing will take effect at your next renewal date following the notice period
• You may cancel before the new pricing takes effect without penalty

5.4.2 Grandfathering

Price changes apply to new and renewing Subscriptions only. Your current billing period is not affected by announced price changes.

5.4.3 Promotional Pricing

Promotional or discounted pricing is valid only for the period specified. At the end of a promotional period, your Subscription will renew at the then-current standard pricing unless otherwise stated.

5.5 Payment Failure and Account Lifecycle

If a scheduled payment fails, we will follow this escalation timeline:

5.5.1 Grace Period (Days 1–14)

Day	Action
Day 0	Payment attempt fails. You receive an immediate email notification.
Day 1	Grace period begins. Full Service access continues.
Days 3, 7, 10	Automated retry attempts via Stripe Smart Retries. Email reminders sent.
Day 14	Final grace period warning. You are prompted to update payment method.

During the Grace Period:

• All Service features remain fully accessible
• You can update your payment method at any time via Account Settings
• Outstanding balance must be paid to continue Service

5.5.2 Suspended Status (Days 15–30)

Day	Action
Day 15	Account enters Suspended status. Restricted access begins.
Days 15–30	We continue retry attempts. Email and in-app notifications sent.
Day 30	Final suspension warning with payment deadline.

During Suspension:

• Read-only access: You can view and export your data but cannot create or modify records
• Scheduling disabled: New schedules cannot be created or published
• Integrations paused: Data sync with third-party services is suspended
• Your data is preserved: No data is deleted during this period

5.5.3 Pending Termination (Days 31–60)

Day	Action
Day 31	Account enters Pending Termination status.
Day 31	Termination notice email sent with 30-day deletion warning.
Days 31–60	Limited access for data export only.
Day 60	Account eligible for termination and data deletion.

During Pending Termination:

• Access limited to data export functionality
• We strongly recommend exporting all data before Day 60
• Payment of outstanding balance will restore your Account to active status

5.5.4 Termination and Data Deletion (After Day 60)

After 60 days of non-payment:

• Your Account may be terminated without additional notice
• Your data may be permanently deleted in accordance with our data retention policy
• Termination does not relieve you of payment obligations for the period of Service use

5.5.5 Reactivation

To reactivate a suspended or pending-termination Account:

1. Log in to your Account
2. Update your payment method if needed
3. Pay all outstanding invoices
4. Service access will be restored within 24 hours of successful payment

Accounts terminated due to non-payment may be reactivated within 30 days of termination if data has not yet been deleted. Contact support@backoffice.lt for assistance.

5.6 Refund Policy

5.6.1 General Principle

All Subscription fees are non-refundable except as specifically provided in this section or required by applicable law.

5.6.2 Refunds for Annual Plans

Situation	Refund Availability
Cancellation within 14 days of initial purchase	Full refund available (EU cooling-off period)
Cancellation after 14 days	Evaluated case-by-case; pro-rata refund may be available for unused whole months
Service defect or outage	Pro-rata credit for affected period
Duplicate charge or billing error	Full refund of erroneous charge

5.6.3 Refunds for Monthly Plans

Situation	Refund Availability
Cancellation within 14 days of initial purchase	Full refund available (EU cooling-off period)
Cancellation mid-cycle	No refund; Service continues until end of billing period
Service defect or outage	Pro-rata credit for affected period
Duplicate charge or billing error	Full refund of erroneous charge

5.6.4 Downgrades

If you downgrade to a lower-priced plan:

• The change takes effect at your next billing period
• A pro-rata credit will be calculated for the unused portion of your current plan
• Credit is applied to future invoices and is not refundable as cash
• Credits expire 12 months after issuance if not used

5.6.5 Upgrades

If you upgrade to a higher-priced plan:

• The upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of the current billing period
• Your renewal date remains unchanged

5.6.6 How to Request a Refund

To request a refund:

1. Email support@backoffice.lt with subject line “Refund Request”
2. Include: Account email, invoice number, reason for request
3. We will respond within 5 business days
4. Approved refunds are processed within 10 business days to your original payment method

5.6.7 Refunds and Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer:

• We reserve the right to suspend your Account pending resolution
• Chargebacks deemed fraudulent or without merit may result in Account termination
• We encourage you to contact us first to resolve billing issues

5.7 Taxes and Duties

5.7.1 Tax Responsibility

Unless otherwise stated, all prices exclude applicable taxes. You are responsible for paying all:

• Value Added Tax (VAT)
• Sales tax, use tax, or equivalent taxes
• Withholding taxes
• Any other governmental fees or duties

5.7.2 Tax Collection

For EU Customers:

• VAT will be added to your invoice based on your business location
• VAT rate is determined by the country of your billing address
• If you provide a valid EU VAT number, the reverse charge mechanism may apply

For Non-EU Customers:

• We will add applicable taxes as required by local law
• You may be responsible for self-assessing taxes not collected by us

5.7.3 VAT Registration Details

Our VAT information:

• Company: UAB Backoffice Solutions
• VAT Number: LT100019975914
• Country: Lithuania

5.7.4 Tax Exemptions

If you are exempt from certain taxes:

• Provide valid exemption documentation before your next invoice
• Send documentation to support@backoffice.lt
• Exemptions apply only to invoices issued after we verify your documentation
• We do not provide retroactive tax refunds

5.7.5 Invoicing

• Invoices are issued electronically via email to your billing contact
• Invoices are available for download in your Account Settings
• Invoices comply with Lithuanian and EU invoicing requirements
• Invoice currency is EUR unless otherwise agreed

5.8 Outstanding Balances and Collections

5.8.1 Late Payment Interest

Overdue amounts may accrue interest at the lesser of:

• 1.5% per month (18% annual percentage rate), or
• The maximum rate permitted by applicable law

5.8.2 Collection Costs

If we engage third parties to collect overdue amounts, you agree to pay reasonable collection costs, including attorneys’ fees, to the extent permitted by law.

5.8.3 Disputes

If you believe an invoice is incorrect:

• Notify us in writing within 30 days of the invoice date
• Include specific reasons and supporting documentation
• Undisputed portions remain due as scheduled
• We will investigate and respond within 15 business days

5.9 Free Trials

5.9.1 Trial Terms

If we offer a free trial:

• Trial duration is specified at signup (typically 14 days)
• Full Service features are available during the trial unless otherwise noted
• No payment information required to start a trial (unless specified)

5.9.2 Trial Conversion

At the end of your trial:

• If you have provided payment information, your paid Subscription begins automatically
• If you have not provided payment information, your Account will be downgraded to a limited or read-only state
• Trial users who do not subscribe may have their data deleted after 30 days

5.9.3 Trial Limitations

• One free trial per organization
• We reserve the right to deny trials to previously paying customers
• Abuse of trial offers may result in Account termination

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6. Use of the Service

6.1 License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

6.2 Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate the rights of others, including privacy and intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users’ Accounts
• Interfere with or disrupt the Service or servers
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Resell, sublicense, or distribute the Service without our consent
• Use the Service to store or process data in violation of applicable laws
• Misrepresent your identity or affiliation
• Use automated tools to scrape or extract data from the Service

6.3 Service Limitations

• The Service is provided for workforce management purposes
• You may not use the Service in a manner that exceeds reasonable usage patterns
• We may impose rate limits on API access
• Large data operations may be subject to additional terms

6.4 Service Features and Disclosures

Motivation Module: If enabled by Account Holder, the optional Motivation feature tracks employee performance based on POS sales data. This gamification system allows employees to progress through achievement levels. Account Holders control whether this feature is active and what tasks/rewards are configured. Employees will be informed when this feature is enabled for their account.

Automated Event Flagging: The Service may automatically flag events for manager review, such as missed clock-outs, late arrivals, or unusual time entries. These flags are informational only and do not constitute employment decisions. All employment decisions remain solely with the Account Holder.

No Surveillance Features: Backoffice does not provide employee surveillance features such as keystroke logging, screenshot capture (other than optional clock-in photos), continuous location tracking, or monitoring of personal communications.

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7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its software, design, logos, trademarks, and documentation, is owned by UAB Backoffice Solutions and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited license in Section 6.1.

7.2 Your Content

• You retain ownership of Content you upload to the Service
• You grant us a limited license to use your Content solely to provide the Service
• You represent that you have the necessary rights to upload your Content
• We do not claim ownership of your Content

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, royalty-free license to use such feedback for any purpose without compensation to you.

7.4 Use of Data for Service Improvement

We may use anonymized, aggregated data derived from your use of the Service to improve our products and services. This data will not identify you or your employees.

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8. Data and Privacy

8.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy at backoffice.lt/privacy-policy, which is incorporated into these Terms by reference.

8.2 Data Ownership

• Your Data: You retain all rights to your Content and business data
• Our Data: We own aggregated, anonymized data derived from Service usage
• Employee Data: Account Holders are the Data Controller for their employees’ data

8.3 Data Processing

• For Account Holders based in the EU, we will process personal data in accordance with our Data Processing Agreement (available upon request)
• We act as a Data Processor for employee data on behalf of Account Holders
• We maintain data security measures as described in our Privacy Policy

8.4 Data Export

• You may export your data at any time through the Service or by request
• Upon Account termination, you may request data export within 30 days
• Exported data will be provided in commonly used, machine-readable formats (JSON, CSV) that preserve data relationships and context, enabling meaningful use of your data

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9. Third-Party Integrations

9.1 Available Integrations

The Service may integrate with third-party services, including:

• Point-of-sale systems (Syrve/iiko)
• Accounting software (B1.lt/SAP Business One)
• Google Business Profile
• Communication tools (Slack)

9.2 Your Responsibility

• You are responsible for your use of third-party services
• Third-party services are governed by their own terms and privacy policies
• We are not responsible for the availability or functionality of third-party services
• You must have appropriate authorization to connect third-party accounts

9.3 Data Sharing with Integrations

When you enable an integration:

• Data may be shared between Backoffice and the third-party service
• You authorize such data sharing by enabling the integration
• You can disable integrations at any time through Account settings

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10. Service Availability

10.1 No Service Level Agreement

The Service is provided on a “best effort” basis. We do not guarantee:

• Specific uptime percentages
• Uninterrupted or error-free operation
• Availability at all times or in all locations

10.2 Planned Maintenance

• We will attempt to perform maintenance during off-peak hours
• We will provide advance notice of planned maintenance when possible
• Emergency maintenance may occur without notice

10.3 Service Modifications

We reserve the right to:

• Modify, update, or discontinue features of the Service
• Change system requirements
• Update the user interface

Material changes affecting your use will be communicated with reasonable notice.

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11. Account Suspension and Termination

11.1 Termination by You (Voluntary Cancellation)

You may terminate your Account at any time by:

• Using the Account cancellation feature in Settings → Account → Cancel Account
• Sending a written request to support@backoffice.lt from the email address associated with the Account
• For enterprise customers: contacting your designated account representative

Requirements for valid cancellation:

• Cancellation requests must be submitted by the Account Holder or an authorized administrator
• Cancellation takes effect at the end of the current billing period (monthly or annual)
• You must confirm cancellation; abandoned cancellation requests will not be processed

Upon voluntary termination:

• Your Subscription will not automatically renew
• Full access to the Service continues until the end of the current paid billing period
• No prorated refund for unused time within the billing period (except as provided in Section 5.5 or required by law)
• You have 30 days from the termination effective date to export your data (see Section 11.5)

11.2 Suspension by Us (Temporary Restriction)

We may suspend (temporarily restrict) your access to all or part of the Service under the following circumstances:

Reason	Notice	Suspension Details
Payment failure	14 days after failed payment	Restricted access; data preserved (see Section 5.5)
Suspected Terms violation	Where possible, 5 business days to cure	Pending investigation; may be lifted if resolved
Security concern	None required	Immediate suspension to protect Service integrity
Suspected illegal activity	None required	Pending investigation or law enforcement request
Excessive usage	7 days	Usage exceeds reasonable limits or impacts other users
Required by law	None required	Legal, regulatory, or governmental requirement

During suspension:

• Your data remains stored and preserved
• You may not access or use the Service
• Billing may continue unless we specify otherwise
• We will attempt to contact you via the email on file to resolve the issue

Lifting suspension. Suspension may be lifted upon resolution of the underlying issue (e.g., payment received, Terms violation cured, investigation completed). We reserve sole discretion to determine when an issue is resolved.

11.3 Termination by Us (Account Closure)

We may terminate your Account and permanently end your access to the Service under the following circumstances:

Reason	Notice Period	Additional Details
Non-payment	After 60 days of failed payment	Following the payment failure timeline in Section 5.5
Material Terms violation	Immediate or with cure period at our discretion	Includes repeated minor violations
Illegal activity	Immediate, without notice	Use of Service for fraud, money laundering, or illegal purposes
Abusive behavior	Immediate, without notice	Harassment, threats, or abuse toward Backoffice personnel or other users
Misrepresentation	Immediate	False information provided during registration or use
Repeated violations	Immediate	Three or more suspensions within any 12-month period
Account inactivity	30 days’ advance notice	No login by Account Holder or any Authorized User for 12 consecutive months
Service discontinuation	90 days’ advance notice	Discontinuation of the Service or your specific plan
Bankruptcy or insolvency	Immediate or at our discretion	If you become insolvent or file for bankruptcy

Cure period. For certain curable violations (at our sole discretion), we may provide a cure period (typically 7–14 days) to remedy the violation before termination. We are not obligated to provide a cure period for material or repeated violations.

11.4 Effect of Termination

Upon termination of your Account (whether by you or by us):

Immediate effects:

• Your right to access the Service ends (immediately for termination by us; at billing period end for voluntary cancellation)
• All Authorized Users associated with your Account lose access
• API access, integrations, and automated processes cease functioning
• Your login credentials are deactivated

Financial effects:

• No refunds for unused subscription time, except:
  • As provided in Section 5.6 (Refund Policy)
  • Where required by applicable law (e.g., EU consumer rights)
  • If we terminate without cause (pro-rata refund of prepaid fees)
• Outstanding fees remain due and payable
• Payment obligations accrued before termination survive

Data effects:

• Your Content and data will be retained for 30 days following the termination effective date to allow data export (see Section 11.5)
• After the 30-day retention period, your data may be permanently deleted in accordance with our Privacy Policy
• Aggregated, anonymized data derived from your use may be retained indefinitely

Surviving obligations: The following provisions survive termination and remain in effect:

• Section 7 (Intellectual Property) – ownership and license grants
• Section 12 (Disclaimers)
• Section 13 (Limitation of Liability)
• Section 14 (Indemnification)
• Section 15 (Governing Law and Disputes)
• Section 16 (General Provisions)
• Any payment obligations accrued before termination
• Any confidentiality obligations regarding the Service

11.5 Data Export and Retrieval Rights

30-Day Data Retrieval Period

Upon Account termination (whether voluntary or by us), you have a 30-day window from the termination effective date to export your data.

How to export your data:

• Self-service: Use the data export feature in Settings → Data → Export (available until access termination)
• By request: Email support@backoffice.lt with the subject line “Data Export Request - [Account Name]”
• Format: Exported data will be provided in commonly used, machine-readable formats (JSON, CSV) that preserve data relationships and context, enabling meaningful use of your data

What is included in export:

• Employee records and profiles
• Scheduling data and history
• Time tracking and attendance records
• Payroll calculation data
• Reports and analytics data
• Documents and files uploaded to the Service
• Integration configuration (where applicable)

What is NOT included in export:

• Service configurations and proprietary settings
• Aggregated or anonymized data
• System logs (except as required by law)
• Data from third-party integrations (contact the third party directly)

After 30 days:

• We cannot guarantee data availability
• Data may be permanently deleted without further notice
• Recovery of deleted data is not possible
• We are under no obligation to retain data beyond 30 days

Extended retention requests. In exceptional circumstances (e.g., ongoing legal proceedings), you may request extended data retention by emailing support@backoffice.lt. Extended retention may be subject to additional fees and our approval.

Data Erasure Requests. Requests for complete deletion of your data under applicable data protection laws (such as GDPR Article 17) will be treated as Account cancellation requests unless you specify otherwise. If you wish to exercise data erasure rights while maintaining your Account, please contact support@backoffice.lt to discuss available options.

11.6 Termination of Authorized User Access

If you are an Authorized User (not an Account Holder):

• Your access may be terminated by your Account Holder (employer) at any time
• Your access terminates automatically when the Account Holder’s Account is suspended or terminated
• You should contact your Account Holder regarding data retrieval; Backoffice will only release data to the Account Holder

Disputes between Account Holders and Authorized Users are between those parties. Backoffice is not responsible for resolving such disputes and will follow the Account Holder’s instructions regarding Authorized User access and data.

11.7 Re-Activation of Terminated Accounts

Voluntary cancellation. If you voluntarily cancelled your Account and wish to return, you may create a new Account at any time. Your previous data will not be available unless you request re-activation within the 30-day data retention period.

Termination for cause. If your Account was terminated by us for cause (e.g., Terms violation, non-payment, illegal activity), re-activation is at our sole discretion. We may:

• Decline to allow you to create a new Account
• Require resolution of outstanding issues (e.g., payment of overdue fees)
• Impose additional conditions on a new Account
• Permanently ban you from the Service

To request reconsideration, contact support@backoffice.lt with a detailed explanation of how the issue has been resolved.

11.8 Termination Notifications

We will notify you of suspension or termination actions via:

• Email to the address associated with your Account
• In-app notifications (where accessible)
• Phone (for enterprise customers with dedicated support)

Your contact information must be current. If termination notices bounce due to invalid email addresses, termination remains effective. Failure to receive a notice due to outdated contact information does not invalidate the termination.

11.9 Service Discontinuation

If we decide to discontinue the Service entirely or discontinue a specific feature or plan that you are using:

• We will provide at least 90 days’ advance notice
• We will assist with data export during the notice period
• We will provide a pro-rata refund of prepaid fees for the discontinued period
• We may offer migration to alternative services where available

This section does not apply to the removal or modification of individual features in the ordinary course of product development.

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12. Disclaimers

12.1 Service Provided “As Is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BACKOFFICE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY – any warranty that the Service is of merchantable quality
• FITNESS FOR A PARTICULAR PURPOSE – any warranty that the Service is suitable for your specific needs
• NON-INFRINGEMENT – any warranty that the Service does not infringe third-party rights
• ACCURACY OR RELIABILITY – any warranty that outputs, calculations, or results will be accurate, complete, or error-free
• UNINTERRUPTED OPERATION – any warranty that the Service will be available without interruption, delays, or errors
• SECURITY – any warranty that the Service will be free from vulnerabilities or unauthorized access

We do not warrant that the Service will meet your requirements, that operation will be uninterrupted or error-free, or that all errors will or can be corrected.

12.2 Calculation and Payroll Disclaimer

CRITICAL NOTICE REGARDING CALCULATIONS:

The Service provides tools to assist with workforce management calculations, including but not limited to:

• Payroll calculations and wage computations
• Time tracking and attendance records
• Work hours, overtime, and break calculations
• Scheduling and shift management
• Tax and deduction estimates
• Labor cost projections and forecasting

BACKOFFICE IS NOT LIABLE FOR ANY ERRORS, INACCURACIES, OR OMISSIONS IN CALCULATIONS, REGARDLESS OF CAUSE. You expressly acknowledge and agree that:

(a) Your Sole Responsibility. You are solely responsible for verifying and approving all calculations, reports, and outputs generated by the Service before relying on them, making payments, or submitting them to third parties (including employees, contractors, tax authorities, or government agencies).

(b) Data Quality Dependency. The accuracy of all calculations depends entirely on the accuracy, completeness, and timeliness of data you provide. We have no obligation to verify, validate, or correct any data you enter, and we bear no responsibility for errors resulting from inaccurate, incomplete, outdated, or untimely data—including data that fails to sync properly from point-of-sale or other integrated systems.

(c) No Professional Advice. The Service does not provide legal, tax, accounting, or professional advice. Calculations are provided for informational and assistive purposes only. You must consult qualified professionals (accountants, tax advisors, labor lawyers) for all payroll, tax, and compliance matters.

(d) Labor Law Compliance. You are solely responsible for compliance with all applicable labor laws, wage and hour regulations, minimum wage requirements, overtime rules, and employment standards. The Service may include features or notifications related to labor law compliance (such as overtime calculations or break reminders), but these are informational only and do not constitute legal advice or guarantee compliance.

(e) Worker Classification. Any labels, roles, or designations within the Service (such as “employee,” “manager,” “part-time,” “full-time”) are for organizational convenience only and do not constitute a determination of worker classification status for tax, employment, or any other legal purpose. You assume all responsibility for properly classifying workers under applicable laws.

(f) Final Verification Required. You must independently verify all payroll amounts, tax withholdings, deductions, and other calculations before processing payments or submitting reports. Backoffice shall not be responsible for penalties, fines, interest, or other costs resulting from errors in payroll or tax filings.

12.3 No Guarantee of Service Availability

The Service is provided on a “best effort” basis. We do not guarantee:

• Any specific uptime percentage or availability level
• Response times or performance benchmarks
• Uninterrupted access at all times or from all locations
• That the Service will be free from scheduled or emergency maintenance

We do not offer a Service Level Agreement (SLA). While we strive to maintain high availability, you acknowledge that interruptions may occur due to maintenance, updates, technical issues, infrastructure problems, or circumstances beyond our control. We are not liable for any damages, losses, or costs arising from Service unavailability or degradation.

12.4 Integration and Third-Party Disclaimer

The Service may integrate with or import/export data from third-party systems, including but not limited to:

• Point-of-sale systems (Syrve/iiko and others)
• Accounting software (B1.lt/SAP Business One and others)
• Communication platforms
• Calendar and scheduling tools
• Government or tax reporting systems

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

(a) No Warranty on Third-Party Data. We do not warrant the accuracy, completeness, timeliness, or reliability of any data received from, sent to, or processed through third-party integrations. Data synchronization may be delayed, incomplete, or fail entirely.

(b) Verification Required. You are solely responsible for verifying all data imported from or exported to external systems. We are not liable for errors, discrepancies, or data loss arising from integration issues.

(c) Third-Party Terms Apply. Third-party services are governed by their own terms, conditions, and privacy policies. We have no control over third-party services and are not responsible for their availability, functionality, security, or compliance with applicable laws.

(d) Integration Changes. Third-party providers may change, limit, or discontinue their APIs or services at any time without notice to us. We are not liable for any impact such changes may have on your use of the Service.

(e) No Endorsement. Integration with a third-party service does not constitute our endorsement or recommendation of that service.

12.5 Informational Features Disclaimer

Certain features of the Service (including but not limited to labor law alerts, compliance reminders, demand forecasting, AI-generated suggestions, and analytical reports) are provided for informational and assistive purposes only. These features:

• Do not constitute professional, legal, tax, or accounting advice
• May not reflect current or applicable laws in your jurisdiction
• Should not be relied upon as the sole basis for business decisions
• Require independent verification before use

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13. Limitation of Liability

13.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER BACKOFFICE NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE FOR ANY OF THE FOLLOWING, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT BACKOFFICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

(a) Indirect, Incidental, Special, Consequential, or Punitive Damages of any kind

(b) Economic Losses, including:

• Loss of profits, revenue, or income
• Loss of business or business opportunities
• Loss of anticipated savings
• Loss of goodwill or reputation
• Cost of procurement of substitute goods or services

(c) Data-Related Losses, including:

• Loss, corruption, or destruction of data
• Inability to access or use data
• Data breach or unauthorized access to data

(d) Calculation and Processing Errors, including:

• Errors in payroll calculations, wage computations, or tax withholdings
• Errors in time tracking, attendance, or hours worked
• Errors in scheduling, shift assignments, or labor cost projections
• Penalties, fines, interest, or costs from government authorities resulting from reliance on Service outputs
• Claims from employees, contractors, or third parties arising from calculation errors

(e) Service Availability Issues, including:

• Service downtime, interruptions, or degradation
• Delayed, failed, or lost transactions
• Inability to access the Service at critical times

(f) Integration and Third-Party Issues, including:

• Failures, errors, or interruptions in third-party integrations
• Inaccurate data from integrated systems
• Changes or discontinuation of third-party services

(g) Security Incidents, including:

• Unauthorized access to your Account or data
• Hacking, malware, or cyberattacks
• Data breaches not caused by our gross negligence

(h) User Errors and Decisions, including:

• Business decisions made based on Service outputs
• Failure to verify calculations before use
• Improper configuration or use of the Service

13.2 Maximum Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BACKOFFICE AND ITS AFFILIATES ARISING FROM OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE THEREOF, UNDER ANY LEGAL THEORY (WHETHER CONTRACT, TORT, STATUTE, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF:

(A) The total fees actually paid by you to Backoffice during the twelve (12) months immediately preceding the event giving rise to the claim; OR

(B) One hundred Euros (€100).

This limitation applies collectively to all claims, actions, and causes of action of every kind and nature. Multiple claims shall not expand this limitation.

13.3 Time Limitation on Claims

Any claim or cause of action arising from or relating to these Terms or the Service must be filed within one (1) year after the cause of action arose, or such claim shall be permanently barred. This limitation applies to the fullest extent permitted by applicable law.

13.4 Basis of the Bargain

You acknowledge and agree that:

(a) The limitations of liability in this Section reflect a reasonable and fair allocation of risk between you and Backoffice, and form an essential basis of the bargain between the parties.

(b) Backoffice would not be able to provide the Service on an economically feasible basis without these limitations.

(c) The limitations in this Section shall apply even if any limited remedy fails of its essential purpose.

(d) These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or any other legal or equitable theory.

13.5 Exceptions – Mandatory Consumer Protections

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY FOR:

(a) Death or personal injury caused by negligence

(b) Fraud or fraudulent misrepresentation

(c) Gross negligence or willful misconduct

(d) Any other liability that cannot be limited or excluded under applicable law

FOR USERS IN THE EUROPEAN ECONOMIC AREA (EEA):

If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession) in the EEA, nothing in these Terms affects your statutory rights under applicable consumer protection laws, including but not limited to:

• Directive 2011/83/EU (Consumer Rights Directive)
• Directive 93/13/EEC (Unfair Contract Terms Directive)
• Any national laws implementing these directives

To the extent any provision of these Terms is found to be inconsistent with mandatory consumer protection laws in your jurisdiction, such provision shall be limited to the extent necessary to comply with such laws, and the remaining provisions shall continue in full force and effect.

13.6 Indemnification by You Does Not Increase Our Liability

The indemnification obligations set forth in Section 14 do not modify or increase the limitations on Backoffice’s liability set forth in this Section 13.

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14. Indemnification

You agree to indemnify, defend, and hold harmless Backoffice, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or data uploaded to the Service
• Your violation of applicable laws
• Actions of your Authorized Users

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15. Governing Law and Disputes

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions.

15.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania, with venue in Vilnius.

15.3 EU Consumer Rights

For users within the European Economic Area:

• Nothing in these Terms affects your statutory rights under applicable EU consumer protection laws
• You may have the right to bring proceedings in your country of residence
• Information about the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

15.4 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@backoffice.lt to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

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16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Backoffice regarding the Service.

16.2 Amendments

We may modify these Terms at any time. Changes will be effective:

• Minor changes: Upon posting to our website
• Material changes: 30 days after notification via email or in-app message

Your continued use of the Service after changes become effective constitutes acceptance.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

16.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, or infrastructure failures.

16.7 Notices

• To you: Via email to the address associated with your Account, or through in-app notifications
• To us: Via email to support@backoffice.lt or by mail to our registered address

16.8 Language

These Terms are provided in English. If translated versions are provided, the English version shall prevail in case of conflict.

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17. Contact Us

For questions about these Terms:

UAB Backoffice Solutions

• Address: Švitrigailos g. 11K-109, LT-03228 Vilnius, Lithuania
• Email: support@backoffice.lt
• Website: https://backoffice.lt

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These Terms of Service are effective as of April 3, 2026 and supersede all prior versions.